Last updated: June 2026
Familyoo (“Familyoo”, “we”, “us”) helps parents turn the chaos of family emails, messages, screenshots and documents into one shared inbox of things to do. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Familyoo you agree to this policy.
1. Information we collect
- Account information — your name, email address, and the password you set (stored only as a salted hash). For invited members, the email and role used to invite you.
- Family profile you provide — details you choose to add, such as family, parent, caregiver and child names, schools, year groups, and the keywords you enter to help us judge what is relevant to your family.
- Connected mailbox data (Google) — if you connect a Gmail account, we access your email messages on a read-only basis to find items relevant to your family. See “Google user data” below.
- Content you add — screenshots, documents and text you upload or forward for processing.
- Usage and technical data — basic logs needed to operate the service securely (for example, sign-in events and error logs).
2. Google user data
When you connect a Google account, Familyoo requests read-only access to your Gmail messages so we can detect and summarise family-relevant items (events, tasks, deadlines). Familyoo’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- We use Google user data only to provide and improve Familyoo’s features for you.
- We do not sell Google user data.
- We do not use Google user data for advertising, and we do not transfer it to others except as necessary to provide or improve the service, to comply with applicable law, or as part of a merger or acquisition with appropriate notice.
- We do not allow humans to read your Google user data unless we have your consent for specific messages, it is necessary for security purposes (such as investigating abuse), to comply with applicable law, or the data is aggregated and anonymised.
You can disconnect a mailbox at any time from Settings, and you can revoke Familyoo’s access from your Google Account permissions.
3. How we use information
- To extract, organise and remind you of family-relevant events and tasks.
- To personalise what counts as relevant using the profile and keywords you provide.
- To send you reminders and digests you have opted into.
- To operate, secure, troubleshoot and improve the service.
4. Automated processing (AI)
Familyoo uses automated systems, including third-party AI models, to read the content you provide or connect and to produce summaries and suggested items. These outputs can be incomplete or inaccurate, so please verify important details before acting on them.
5. How we share information
We do not sell your personal information. We share it only:
- With service providers who process data on our behalf to run the service — for example cloud hosting and AI processing (Amazon Web Services) and email delivery — under obligations to protect it.
- With members of your family you invite, who can see the shared family profile and items.
- For legal reasons, if required to comply with law or to protect rights, safety and security.
6. Data retention and deletion
We keep information for as long as your account is active or as needed to provide the service. You can delete imported items, set a retention window, disconnect mailboxes, export your data, or delete your account or family from Settings → Privacy & Data. Deleting your account or family removes the associated profile and items.
7. Security
We use reasonable technical and organisational measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children’s information
Familyoo is intended for use by adults (parents and caregivers). It is not directed to children, and children may not create accounts. Information about children in a family profile is provided and controlled by the parents or caregivers who manage that family.
9. Your rights and choices
Depending on where you live, you may have rights to access, correct, export or delete your personal data. You can exercise many of these directly in Settings, or contact us at contact@familyoo.com.
10. Changes to this policy
We may update this policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you.
11. Contact us
Questions about this policy? Email contact@familyoo.com.